The five most feared words in the IT support person’s vocabulary are “This. Page. Can’t. Be. Displayed.” And yet, the growth of Service Oriented Architecture (SOA) based enterprises in the past eight years means that these dreaded words show up more and more, as services from different developers and vendors are consumed by larger, up stream platforms and and integrated to provide new capabilities. In this kind of environment, “This Page Can’t Be Displayed” is a cry for help: the first indication of a problem. For enterprise support personnel, that message is often the first step in a long journey complete with Sherlock Holmes-style sleuthing to try to find which service along an orchestrated chain is the bad actor. And, unfortunately, when an application is being attacked or gets hacked, support personnel may not even have an error message to go on. In both cases, the major roadblock for support and incident response staff is that application developers or development […]